Managing or Working with Toxic & Other Employees Who have Attitude Issues

Overview This webinar will help you develop assertive skills to deal with even the most challenging people. Identify the differences between assertive, aggressive and non -assertive communication and learn tips to maintain assertiveness and set limits on people who invade boundaries or communicate with disrespect. Using effective communication is vital to getting along with others. Unfortunately, there are often no commonly understood guidelines of what is effective communication, and many people lack insight about how they really come across. This interactive presentation offers the keys to communicating where everyone wins! Participants will learn to differentiate between hearing and listening,and learn